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I got a message regarding my service interval for 6000 miles and I had taken my car in for an oil change at 3500 miles. The service department said they probably forgot to reset it, so they had 3 technicians and the service manager try to reset it. After an hour they couldn't reset it and told me I needed to bring it back for them to look at it. I now have time to take it back in, but other people said I should be able to do it, but haven't been successful. Can someone help me?

https://192168101.digital/
 

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I got a message regarding my service interval for 6000 miles and I had taken my car in for an oil change at 3500 miles. The service department said they probably forgot to reset it, so they had 3 technicians and the service manager try to reset it. After an hour they couldn't reset it and told me I needed to bring it back for them to look at it. I now have time to take it back in, but other people said I should be able to do it, but haven't been successful. Can someone help me?
I had to have my dealer reset mine using a laptop. Will have to check the steering wheel method. Apparently my dealer doesn't know about it
 

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used to own a 2016 Soul SX 2.0L - Caribbean Blue
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on page 4-66 in the Canadian owners manual (should be close to that page in other countries), in the User Settings in the instrument display unit.

 

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Have the dealer change the reminder to "user mode" so that we can change it like the manual says. Was in today for an alignment and this is what the tech wrote on the ticket. I could change # days / # miles for the reminder after his 'change'.... "Attempted to reset thru the cluster and it would not. Connected KDS and scanned for codes, none found. Wen into cluster module to reset it there, but the setting changes would not show up on display. Performed a capacitance discharge procedure to clear any corrupted sw issues. This fixed the problem and can now rest the maintenance reminder."
 

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Have the dealer change the reminder to "user mode" so that we can change it like the manual says. Was in today for an alignment and this is what the tech wrote on the ticket. I could change # days / # miles for the reminder after his 'change'.... "Attempted to reset thru the cluster and it would not. Connected KDS and scanned for codes, none found. Wen into cluster module to reset it there, but the setting changes would not show up on display. Performed a capacitance discharge procedure to clear any corrupted sw issues. This fixed the problem and can now rest the maintenance reminder."
I have the same issue. Took it in at my first oil change, and they said they turned the feature on. They didn't. I still can't reset it. I called them back, they tell me they need to try again. Called another dealer, and they told me "you need to bring it in every time". Called another dealer, and they said they've replaced radio units for that issue.
I like my seltos, but my god, their service has made me sour on the brand going forward. The warranty is useless to me when it takes 5-8 weeks for an appointment, and 2-3 weeks for a simple oil change and tire rotation.

Contrast that with my fiancé's Acadia, which can get in within a week for anything, and within a day for an oil change. These dealerships are in the same parking lot. Never will I get a Kia again.
 

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I shared how my fix was documented, and all the things the tech went through, with an experienced Tech on the Kia Soul forum and he is just laughing. This should not be a big deal at all. And I agree about how long it takes to get an appointment at the Kia dealers, same here. I tend to stay away from the dealer but my normal place would not touch the Seltos to do an alignment due to the safety systems, so the dealer did that and seemed to do a good job.
 

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I shared how my fix was documented, and all the things the tech went through, with an experienced Tech on the Kia Soul forum and he is just laughing. This should not be a big deal at all. And I agree about how long it takes to get an appointment at the Kia dealers, same here. I tend to stay away from the dealer but my normal place would not touch the Seltos to do an alignment due to the safety systems, so the dealer did that and seemed to do a good job.
The sad part is that I worked for Kia/Hyundai for over 3 years, and have purchased 5 in my lifetime. This will be the last one.
 

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Seems like they have gotten out over their skis as we say in colorado. Every manufacturer seems to be having problems but having to park your car outside because it might burn down your house and always engine and transmission problems is it not good PR!
 

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Seltos GT-line, (=SX), 2020 model, Mars Orange, 1.6L turbo, AWD
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I got a message regarding my service interval for 6000 miles and I had taken my car in for an oil change at 3500 miles. The service department said they probably forgot to reset it, so they had 3 technicians and the service manager try to reset it. After an hour they couldn't reset it and told me I needed to bring it back for them to look at it. I now have time to take it back in, but other people said I should be able to do it, but haven't been successful. Can someone help me?

https://192168101.digital/
I had this issue here in Oz. Had to take it to the dealer as the reset mileage button, (in our case Kms) was greyed out. The tech just came out with an iPad, plugged it in somewhere under the dash, and then advised it was set for factory/dealer re-set and he had now changed it to allow user/owner re-set. All good now - does what it's supposed to via the various relevant menu options.
 

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Seltos GT-line, (=SX), 2020 model, Mars Orange, 1.6L turbo, AWD
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Ah, well, Doug. I think folk like us, and who come onto forums like this, are in the minority. Most car owners don't want to be bothered with the details of how their car works, and are just happy to totally leave it all to their dealers and mechanics. On the flip side, I suppose it is not unreasonable for the Manufacturers to try to help their dealers retain business, by not handing the 'how to's on a plate to owners, and for those of us for whom it really matters, as long as we can go in and ask for it to be addressed, so we can do stuff ourselves, then fair enough, I guess.
 
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