[Aziz]

SOS
I RECENTLY BOUGHT A CARLINKIT 2022 CARPLAY AI BOX 4G+64G 8 CORE ANDROID 9 WIRELESS ANDROID AUTO APPLE CARPLAY MULTIMEDIA SMART AI BOX FOR MY SELTOS KIA GTLINE 2021, BUT UNFORTUNATELY IT DIDN'T WORK

CAN ANYONE HELP

 

[Aziz]

Thanks a lot for your reply. I'm quite good in these technical issues. I followed all the instructions as described in the manual. I even did an update to my unit, but unfortunately it didn't work. I'm using data USB, in fact I tested both USB plugs with no result. My Seltos is an India version.

 

[Aziz]

You may have a defective unit, I would return or exchange...
That is a very different looking piece from the one I have...
View attachment 1606

I tested it on a Jeep and it worked perfectly

 

[Aziz]

Did you unpair your phone before installing the box?

Ye I did

 

[Aziz]

Just to make sure, did you enable Android Auto in the Phone Projection settings menu? It won't communicate with an AI box (or phone) until you enable that.

Yes of course it's enabled. I'm using daily my wired Android phone

 

[Aziz]

Why does it say CarPlay for an Android device?
Also, why is Netflix an app for a mobile screen? (And a web browser…chrome). Something seems janky there…

At any rate, it Sounds like something isn’t quite set right on your Seltos…Personally, I’d bring in a fresh set of eyes that can check your connections/settings and make sure everything is right. We often overlook things when we think we have tried everything and know the answer.

Perhaps some settings have to be adjusted in the hidden engineering mode to which I can no more access especially after the last update. It asks for an 8 digit code instead of 4

 

[Aziz]

Also.. check if Carlinkit has a platform update for the box. Here’s a link to the community chat I use. Updates are tracked through here:

https://t.me/CarplayAiBoxFriends

Thanks for the the telegram group. As for the update, I already did it

 

[Aziz]

AI boxes are a totally separate product from the wireless CarPlay adapter. AI box runs its own Android system which uses the Android Auto display protocol as its primary screen and then hosts wireless CarPlay/Android Auto as an optional extra. The benefit is that you’re no longer locked to only the official apps allowed on AA/CP by Android/Apple, and you can do extra things like inserting a SIM card into the AI box in order to run a Wi-Fi hotspot or simply to gain full-time data access and never need to troubleshoot a wireless CarPlay/AA connection from your primary device.

The best way to describe it: AI box is just like the phone you already have, except it doesn’t have a built-in screen and instead uses your cars screen. I conversationally refer to mine as my “car phone”.




My last thought here is that if you’ve already updated the box, you’ve tried different cables, you’ve tried factory resetting the box, you’ve tried disabling and then re-enabling the phone projection settings in the main Kia system… then that’s about all you can do. Carlinkit and Exploter are usually pretty good with keeping up with crippling bugs like that.. If I see any chats relating to this, I’ll make another post here.

The October 2022 Kia update for the Seltos has been suspended for “bugs”. I have no idea what those bugs are, and can’t say whether it would cause this issue or not. So if you’re on that recent update, I would definitely recommend running a factory reset on the head unit to see if it clears any issues. If no change, you will probably just need to wait until the next head unit update releases. I wouldn’t recommend going through the OEM/service menu - there’s not much in there that could solve this (but again, I’ll update if I see something that contradicts this).

They tend to change those codes every year or so. But all it takes is for someone to unpack one of the downloaded updates from the desktop program and sift through the changes - which will probably happen within the first couple weeks after they revise and relaunch the October/November update. Usually that discussion will be posted on XDA Developers Forum. It might even be on there already.. I’ll poke around

Well noted, I'll reset it and let you know.
Many thanks for your help 🙏🏻 I'm new in android AI boxes issues but I can follow. It was a gift for my last birthday given by my youngest son

 

[Aziz]

Well noted, I'll reset it and let you know.
Many thanks for your help 🙏🏻 I'm new in android AI boxes issues but I can follow. It was a gift for my last birthday given by my youngest son

I reset the unit but nothing changed I still have the same software version

 

[Aziz]

Check again for a software update on that Telegram. I’ve got a flawless connection on the Applepie Ultra 8/128 6115 with the Exploter December 8th software. I have some odd audio routing issues with calls vs notifications on a 3rd party app, but the Kia system is definitely functional.

I’ll link you to the latest post here, just make sure that this is definitely your 4/64 modem and processor: :-) in Carplay AI Box Friends

quick edit: make sure you have CarPlay enabled in phone projection without split-screen.. didn’t realize until now that android 11/12 boxes are using CarPlay and NOT Android Auto as a primary protocol. Mine shows up in phone projection as “iPhone” (even though it’s obviously still an android 12 box). If fw is up to date, your CarPlay settings are correct, and your box is factory reset, you shouldn’t have issues with any of the above.

I'll try to update and let you know