When did you buy your SXT? UVO has one year free trial. Has your free trial subscription ended? If not maybe a onboard cellular modem issue?
Technicians at KIA dealerships know nothing when it comes to IT issues. And they don’t have prepared update materials (USB drives with software updates) to do software updates. In my case with the”Prepairing voice recognition. Please wait…” issue, the first day I was at service to complain, the service manager fiddled with the Setup configurations and didn’t come up with a fix. So he scheduled me for an appointment in four days! I would think that this issue would be given a priority, but NO. I went there yesterday for the appointment and this time the assigned technician fiddled with the Setup and nothing. I told him to hook up with KIA support and ask for their help. After more than an hour, he was downloading the software update, per support’s recommendation. With their slow internet, it was taking a long time so I asked the service manager to make sure that the USB. flashdrive is ready with the update when I come back for the update of the head unit. It was finally done this morning. Everything works except that while I was driving away, I noticed that my distance unit was Kilometers! I had to drive back and complain to the service manager and told him how incompetent their technicians are. I could have changed it to miles myself but I just want the to fix it themselves. Too bad there is no other KIA dealer near me.
Technicians at KIA dealerships know nothing when it comes to IT issues. And they don’t have prepared update materials (USB drives with software updates) to do software updates. In my case with the”Prepairing voice recognition. Please wait…” issue, the first day I was at service to complain, the service manager fiddled with the Setup configurations and didn’t come up with a fix. So he scheduled me for an appointment in four days! I would think that this issue would be given a priority, but NO. I went there yesterday for the appointment and this time the assigned technician fiddled with the Setup and nothing. I told him to hook up with KIA support and ask for their help. After more than an hour, he was downloading the software update, per support’s recommendation. With their slow internet, it was taking a long time so I asked the service manager to make sure that the USB. flashdrive is ready with the update when I come back for the update of the head unit. It was finally done this morning. Everything works except that while I was driving away, I noticed that my distance unit was Kilometers! I had to drive back and complain to the service manager and told him how incompetent their technicians are. I could have changed it to miles myself but I just want the to fix it themselves. Too bad there is no other KIA dealer near me.