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I recently went for my first oil change at my local Kia dealer (2022 SX turbo). I booked a synthetic oil change online. Upon arrival I also confirmed with the service desk that the oil change was going to be full synthetic, as I have the turbo engine.

Once I got home with the Seltos I looked at the receipt and noticed that the oil that was used was infact not a full synthetic oil (it was Castrol GTX, a synthetic blend).

I called the dealer immediately and they said that that you must pay extra for full synthetic. I was confused by this as I specifically booked a synthetic oil change. They offered to let management know that the booking process is misleading (I doubt they will). I wonder how many people have thought they have been getting full synthetic oil changes at this dealer?

Anyways now I am out $100 and don’t have synthetic oil in my Seltos.

What do you guys think? Is the dealer in the wrong? Or is this how it normally is?
 

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(Order changed to '23 Sportage)
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The dealer should be responsible to put in the oil that is required, as listed in the owner's manual. If the manual shows full synthetic is required, that's what they should have put in. I would approach them in a calm and polite manner and request they change out for full synthetic. If the calm/polite method doesn't work or if they try to give excuses, start working your way up the ladder to management and then Kia of Canada.

And, if you paid $100 for the oil change, it definitely should have been full synthetic (even at Canada's higher prices).

Time for you to start doing it yourself. I do my '20 Kia Soul and '19 Subaru Forester both with Pennzoil Platinum full synthetic for about $30 a pop, including factory filters. I'll be doing our '22 Seltos LX AWD (arriving sometime this month or February) when it is due for an oil change. And - I know it's done right. Peace of mind = priceless.
 

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used to own a 2016 Soul SX 2.0L - Caribbean Blue
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you could also go to an independent garage for your service, it's not a requirement to use the dealership. Just make sure you keep records for proof in case of any warranty requirements.
 

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you could also go to an independent garage for your service, it's not a requirement to use the dealership. Just make sure you keep records for proof in case of any warranty requirements.
I have an American SX turbo and get in done outside of dealer. They have all my record's on file and easily accessible. ...And its 100% synthetic, 20 bucks cheaper than the dealer!
 

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My dealer has always put full synthetic in my Seltos Turbo. Either your dealer put down the wrong info on your receipt or they simply messed up.
 
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