[janierash58]

I hope this truly doesn’t get long in conversation but here goes.
I bought a 2023 KIA Seltos XS and I love my car. Around the 5th week after having the car I started hearing a popping noise around the passenger side tire area. Took the car in to be looked into and after almost 3 weeks of dealing with the dealership where I bought my car, they finally fixed both sides. No charge to me. My car didn’t even have 640 miles on it.
I realized this was a manufacturing issue but the way the dealership treated me on this issue was unacceptable all the way around. I paid cash for my car when I bought it. I do hope I don’t have any more manufacturing problems with my new car. She’s driving like a champ now!

 

[Toddasaurus]

I hope this truly doesn’t get long in conversation but here goes.
I bought a 2023 KIA Seltos XS and I love my car. Around the 5th week after having the car I started hearing a popping noise around the passenger side tire area. Took the car in to be looked into and after almost 3 weeks of dealing with the dealership where I bought my car, they finally fixed both sides. No charge to me. My car didn’t even have 640 miles on it.
I realized this was a manufacturing issue but the way the dealership treated me on this issue was unacceptable all the way around. I paid cash for my car when I bought it. I do hope I don’t have any more manufacturing problems with my new car. She’s driving like a champ now!

I hear you. My wife's Seltos had a problem with the DCT and the dealer repaired it; but the service manager was a total jerk to me with every encounter. I also owned another Hyundai/Kia/Genesis product a few years back and had an even worse relationship with the associated dealer... I had assumed that first case was a one off, but now I can't help but feel like Hyundai/Kia/Genesis is just generally bad in terms of dealer customer service and support. The Seltos will likely be our last H/K/G product as the dealer network just seems horrendous.

 

[Speedtek22]

I find it so strange to hear of service departments giving customers grief over warranty work…they make big $$$ on the charge back to the manufacturer. They get to charge full book hours on repairs which usually don’t take near as long to complete. At least that’s how it used to work…maybe it’s changed…I’m old…lol

 

[Ricky10]

That’s interesting. I had to have both of my front struts replaced at about 25,000 miles due to the same popping noise. I will say I have had nothing but positive experiences though from the service department. They have been very friendly and seem to be quite honest. No issues with warranty coverage either.

The sales department (specifically the manager) was definitely a dirtbag though.

 

[peter47]

I hear you. My wife's Seltos had a problem with the DCT and the dealer repaired it; but the service manager was a total jerk to me with every encounter. I also owned another Hyundai/Kia/Genesis product a few years back and had an even worse relationship with the associated dealer... I had assumed that first case was a one off, but now I can't help but feel like Hyundai/Kia/Genesis is just generally bad in terms of dealer customer service and support. The Seltos will likely be our last H/K/G product as the dealer network just seems horrendous.

I think it might be a bit of overkill to dismiss a whole dealer network as rubbish based on just the experience with one of thousands. It would be literally thousands there in the US. I suggest you just try another Kia dealer next time. Probably another not that far away from you if in a city..? It doesn't have to be a Kia dealer anyway to still have warranty stuff covered, as long as the servicing is done 'by the book'. Certainly that's the case here in Oz anyway. I'd thing the same there..?

So often, the tone of a service department like this is not set by the dealer network, but by the cussedness of just a few individuals in the department concerned. Often a complaint to say Kia US - ie parent body - would ellicit real horror at how a customer has been treated, and instant rectification ordered. I see this often here where someone writes in to the motoring section of our paper with a complaint re a dealer. The Editor contacts the relevant head office - they are appalled, and instant attention and warranty honoured swiftly follows, with that dealer getting a real ticking off.

 

[janierash58]

I think it might be a bit of overkill to dismiss a whole dealer network as rubbish based on just the experience with one of thousands. It would be literally thousands there in the US. I suggest you just try another Kia dealer next time. Probably another not that far away from you if in a city..? It doesn't have to be a Kia dealer anyway to still have warranty stuff covered, as long as the servicing is done 'by the book'. Certainly that's the case here in Oz anyway. I'd thing the same there..?

So often, the tone of a service department like this is not set by the dealer network, but by the cussedness of just a few individuals in the department concerned. Often a complaint to say Kia US - ie parent body - would ellicit real horror at how a customer has been treated, and instant rectification ordered. I see this often here where someone writes in to the motoring section of our paper with a complaint re a dealer. The Editor contacts the relevant head office - they are appalled, and instant attention and warranty honoured swiftly follows, with that dealer getting a real ticking off.

I had paid cash for my car and it only had 640 miles on it. I wasn’t going to take it to another KIA dealership since I had just purchased it from that dealership.
Their demeanor was so rude and thinking just because I’m a woman I don’t know what I’m talking about was really foolish. I know more than they think!
After many rounds of talking with everyone but the right one I was told I would get a survey to fill out. Well, they left out part of my email address so therefore I could never submit the survey. I tried for days for them to resend it to me but time was not on my side they said. Only corporate sends those out and they don’t resend them back out.
I have a bad taste in my mouth from the way they handled everything from beginning to end. Worst part was over half of their techs were out along with the GM deer hunting before the Thanksgiving’s Holiday week. Then when I did take it back after Thanksgiving since no one was able to look at it, and I had already made an appointment prior to the Holiday, it took them a couple of days to fix the passenger side strut but they failed to check the driver side which was broken too. So that added another 4 more days until my car was fixed.
My thought process would have been to pull both tires to check in the beginning but that’s not how they work. Needless to say for almost a month I didn’t have my car and they would not allow me to have a loaner and I wasn’t going to get a rental from my insurance to make my premiums go up. I will go there to have my oil changed and stuff but should there be any more manufacturing issues, I’ll be selling it PDQ!!!!

 

[Ricky10]

I had paid cash for my car and it only had 640 miles on it. I wasn’t going to take it to another KIA dealership since I had just purchased it from that dealership.
Their demeanor was so rude and thinking just because I’m a woman I don’t know what I’m talking about was really foolish. I know more than they think!
After many rounds of talking with everyone but the right one I was told I would get a survey to fill out. Well, they left out part of my email address so therefore I could never submit the survey. I tried for days for them to resend it to me but time was not on my side they said. Only corporate sends those out and they don’t resend them back out.
I have a bad taste in my mouth from the way they handled everything from beginning to end. Worst part was over half of their techs were out along with the GM deer hunting before the Thanksgiving’s Holiday week. Then when I did take it back after Thanksgiving since no one was able to look at it, and I had already made an appointment prior to the Holiday, it took them a couple of days to fix the passenger side strut but they failed to check the driver side which was broken too. So that added another 4 more days until my car was fixed.
My thought process would have been to pull both tires to check in the beginning but that’s not how they work. Needless to say for almost a month I didn’t have my car and they would not allow me to have a loaner and I wasn’t going to get a rental from my insurance to make my premiums go up. I will go there to have my oil changed and stuff but should there be any more manufacturing issues, I’ll be selling it PDQ!!!!

That does suck. I’m afraid the days of receiving a free dealership loaner are done, except for exclusive premium car dealerships like Mercedes, Lexus, etc.

10 years ago or so it was so much more commonplace, and it’s something that should become standard practice again.

 

[Philo]

Wow , i would stay clear of that dealership ... i can just imagine them failing to replace the " inexpensive" crush washer on your oil filter and then
blaming you for a possible engine failure!
I had an argument with the 20 something year old service guy at Nissan regarding some engine codes on my wife's Juke , the kid probably just out
of some Nissan training school treated me like i knew nothing about cars, anyhow i hope we get better service from the KIA dealership.

Cheers
Phil