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Yes it's a little disturbing on the lack of knowledge from some KIA dealers, had somewhat the same experience on my first n/c service on my 2021 Seltos. I asked advisor what oil they use, she informed me it was normal 20 w, I told her that KIA recommends 5w 30 synthetic, she informed me that it would be an additional charge for synthetic. I request that her service manager give me a call which he did and we had pleasant discussion, he informed me that he looked into it and I was correct and said there would be no additional charge oh wow. I do my own service now and have no fear of warranty implication due to the fact that some dealerships seem to be very incompetent even on simple maintenance :(
 
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